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Good Enough Isn’t Great Enough

If you’ve done the research on personalizing marketing strategies, you know there’s no shortage of ways to optimize your outreach. And in fact, though there are many approaches to reaching customers and anticipating their wants and needs, the truth is that any customer-facing strategy that attempts to convert without a conversation is falling short in the long-term.

In the sixth annual Econsultancy Conversion Rate Optimization Report, in association with RedEye, 50% of marketers admitted that their personalization strategies were “standalone,” meaning they relied on on-site data to target content or offers, instead of using integrated data from multiple channels. When you can shift an outlook from simplistic and flat data to a rich and dynamic array of data provided by consumers themselves, you’re truly optimizing that conversion opportunity.

Preference management – the active collection, maintenance and distribution of unique consumer characteristics, such as product interest, communication channel preference and frequency of communication, allows marketers to get a full spectrum of the customer. Opting in with self-reported data on preferences allows consumers to give you a fuller view that’s anything but standalone. Even if you start your marketing program with an entry point as simple as opt-downs as opposed to the so-called atomic opt-out, you shift the black-and-white, yes-or-no to a moment of engagement. And that initial personalization has the potential to leapfrog the standalone siloed data like geography, referrals, search queries and device type. Those data points are good, but not great.

Utilizing preference management allows you to build personalized experiences for consumers that promote consistent service, lifetime loyalty, and repeated opportunities for conversion.


Are you still using segmentation strategies to personalize your marketing? Is it good? Is it great? Consider whether your single-faceted data is providing the whole picture of your customers. The sooner you can begin a customer engagement journey, the sooner you’ll go from being in good standing to being in great standing. 




About the Author: 
Eric V. Holtzclaw is  Chief Strategist  of PossibleNOW. He's a researcher, writer, serial entrepreneur and challenger-of-conventional wisdom. His book with Wiley Publishing on consumer behavior - Laddering: Unlocking the Potential of Consumer Behavior - hit bookstores last summer. Eric helps strategically guide companies with the implementation of enterprise-wide preference management solutions.



Follow me on Twitter: @eholtzclaw | Connect on LinkedIn: Eric Holtzclaw

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