We came, we saw, we got some unexpected love from speakers on the main stage. That, in a nutshell, was PossibleNOW’s experience at ExactTarget Connections 2014last month in Indianapolis. Bigger and better than ever (cough, SalesForce, cough), the show featured visionaries like Marc Benioff and Charles Best and even a couple of celebrities. But the highlight for us came when Accenture took the main stage and as part of their presentation, introduced PossibleNOW client Xcel Energy as an example of customer experience success.
You can watch the full video below or skip ahead to the 17:52 mark to watch what happened next.
Needless to say, we were thrilled. Not only for the recognition but also for the validation, in front of a massive audience, that it is possible to break down silos, listen to customers and offer a better, more unified and seamless experience. Even for an enterprise class company. Neil Tolbert, Senior Business Development: Preference Management, PossibleNOW.
Labels: Accenture, ExactTarget Connections, possiblenow, SalesForce